Clinical psychologist turned
hands-on UX leader

Deep research and experience across healthcare, fintech, and enterprise software, now building AI-powered products. I lead teams, mentor designers, ship product, and advise C-suites on the UX problems blocking their biggest revenue lines.

Scott Smith
Revenue impact $28M Cleveland Clinic pilot
Cycle-time reduction 90% Safety event identification
Enrollment lift +175% No-touch health plans
Support calls -80% Reduced support volume
Adoption 2,000+ PFL Forms users

What makes me different?

I've always been deeply curious about what drives human behavior—and how design can be used to influence, persuade, and enhance people's lives. That curiosity led me to earn a Master's in Clinical Psychology, giving me scientific insight into behavior, cognitive biases, and decision-making that most UX leaders lack.

I've spent my career applying that foundation in the real world: shadowing nurses, physicians, traders, shoppers, and gamers to uncover their actual pain points and design solutions that move the needle.

I'm also an expert in AI—both building AI-powered products (LLM copilots, RAG systems, generative UI) and using AI tools to accelerate my team's workflow. We ship 10× faster and more creatively than we did two years ago. This combination of psychology, hands-on craft, and AI fluency means I can tackle problems most UX leaders can't.

Career Highlights

VP
2017 – Present

VP UX Research & Design • Pascal Metrics

Leading remote UX team building AI-driven patient safety platforms. Reduced adverse event detection from 32 days to 18 hours, now used by some of the largest health systems in the US.

Healthcare AI Patient Safety Team Leadership
2022 – 2025

Founder • PFL Forms (Web3/AI SaaS) → Acquired

Built fully autonomous racing form generator from scratch (AWS, PostgreSQL, dynamic HTML/CSS/JS). Grew to 2,000+ active users and industry recognition—acquired by Third Time Entertainment.

Acquired, October 2025 Web3 Full-Stack Dev
Dir
2010 – 2017

Director UX R&D • The Advisory Board Company

Directed UX for contract management and bundled payment analytics used by 200+ U.S. hospital systems. Built design systems that scaled across multiple enterprise platforms.

Enterprise UX Healthcare Analytics Design Systems
2005 – 2010

Senior UX Designer • BlueCross BlueShield NC

Led UX for consumer insurance platform redesign. Won IMA Outstanding Achievement Award 2010 for innovative "Get A Quote and Buy Online" application.

Award-Winning Consumer UX Insurance

Education & Credentials

M.A. Clinical Psychology

Arizona School of Professional Psychology

Vice President, Student Council

B.A. Psychology (Honors)

University of Rochester

Graduated with Honors

Cialdini Certified Practitioner, Ethical Persuasion

Arizona State University · W. P. Carey Executive Education

Certification in the science and ethics of influence, based on Dr. Robert Cialdini's research

Speaking & Recognition

Lloyd's Lab Cohort 12 (Lloyd's of London)

Invited presenter to global insurance leaders at Lloyd's Lab, the world's leading insurance innovation accelerator. Shared strategies for using real-time detection of patient harm to reduce risk exposure and medical malpractice costs for insurers and health systems.

"Persuasion by Design" Workshop

Influencing user behavior through UX design principles

NC State Engineering Keynote

"Usability Engineering 101" for Minorities in Engineering program

IMA Outstanding Achievement Award 2010

Interactive Media Awards - Insurance Category

Professional Memberships

UPA, Society for Consumer Psychology, North American Mensa

Let's work together

Available for VP/Principal UX roles and strategic consulting